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Craft

Let the Work Get Into You

Mastery still matters. Especially now.

Caitlin Clark is crossing half court with the ball.

The defense is waiting for her to initiate the offense. Her teammates are moving into position. There are still plenty of seconds on the shot clock.

Then she pulls up.

From the logo.

For most basketball players, it would be a reckless shot. The kind of attempt a coach immediately corrects. But the ball leaves Clark’s hands with the same confidence and rhythm as a routine jumper.

It arcs through the air and drops through the net.

The crowd erupts.

Those are the moments that make the highlight reels. The audacity. The range. The seeming ease of it.

But Caitlin Clark does not simply arrive at the arena and start launching shots from thirty feet away.

She has said those are shots she practices every day. Coaches who have watched her develop describe the time she has put into her craft, not only shooting, but studying film, reading defenses and seeing the court before a play fully unfolds.

By the time the defense reacts, she has often already seen what is about to happen.

A teammate cutting toward the basket.

A defender leaning slightly too far in one direction.

A passing lane that appears open for only a fraction of a second.

She does not have time to stop and research the correct decision.

The game is moving.

She has to know.

And she does, because years of shots, drills, film study, losses, adjustments and repetition have trained her eyes, her hands and her instincts.

The game is in her.

When Discipline Starts to Look Like Freedom

Jon Batiste grew up in a family where music was everywhere. He started on drums, playing in his family’s band in New Orleans when he was eight years old. There were already plenty of drummers in the Batiste family, though, and when he was 11, his mother encouraged him toward the piano.

That required something different. “At the piano, you had to sit and practice, work on things,” Batiste would later say.

So he did.

He studied classical piano for years. He learned from the musicians in his family and the musical traditions of New Orleans. At 17, he moved to New York to study at Juilliard, where he would eventually earn both undergraduate and master’s degrees.

At 18, he discovered the music of Thelonious Monk and went deep. Really deep.

Batiste has described spending essentially a year “in the shed,” studying Monk, trying to understand what he was hearing and how that sound worked. He says you can listen to recordings he made at 17 and then at 19 and hear the difference that year of concentrated study made in his playing.

Years of classical training. Years of New Orleans rhythms. Years of listening to the musicians who came before him. Years of sitting at a piano and working things out.

And then something interesting happens when you watch Batiste play today.

It looks like freedom.

He can sit down at a piano with a piece of music written hundreds of years ago and play with it. On his album Beethoven Blues, Batiste takes music like Für Elise, one of the first classical pieces he learned as a child, and moves through Beethoven into blues, gospel, jazz and whatever else he hears in the moment.

He calls it “spontaneous composition.”

Jon Batiste, spontaneous composition

There is a structure in his mind. He knows the piece. He understands the form. He has spent decades learning the instrument. And because of that, he can leave room for surprise. The performance does not have to be exactly the same every time.

That kind of improvisation can look effortless from the outside. Almost instinctive. But it is not the absence of discipline.

It is what discipline eventually makes possible.

Batiste can play with the music because he knows the music. He can depart from the structure because he understands the structure. He can improvise because there is an extraordinary amount of knowledge to improvise from.

The music is in him.

When the Expert Becomes the Student Again

Eight years into his career as a surgeon, something began bothering Atul Gawande.

He had stopped getting better.

Not because he was struggling. Quite the opposite. He was experienced now. Highly trained. A surgeon at Brigham and Women’s Hospital and a professor at Harvard Medical School. The person everyone else in the operating room looked to for the answer.

And that was precisely the problem.

As a student, someone is always watching. A teacher stands nearby, correcting the angle of an incision, the position of a hand or the order of a procedure. Eventually, though, the student becomes the expert. The observation stops.

Gawande’s performance had improved steadily throughout the early years of his career. Then it plateaued.

He started thinking about other people who performed at an elite level. Professional athletes still had coaches. The best tennis players in the world had someone watching their serve. Musicians still sought teachers and feedback. Why did becoming an expert in medicine so often mean you were expected to keep improving alone?

So Gawande did something unusual.

He asked Robert Osteen, a retired surgeon he respected, to come into the operating room and watch him work.

Osteen filled pages with observations.

He noticed the way Gawande positioned his elbows during difficult maneuvers. He noticed how the surgical lights were positioned. He noticed communication among the team. Small things that were almost impossible for Gawande to see because he was inside the work, concentrating on performing it.

Gawande began making adjustments. Over time, his complication rate declined again.

There is something wonderfully humbling about that.

He had already earned the credentials. He had already accumulated years of experience. Other people were already calling him an expert. He could have accepted competence as the destination.

Instead, he remained a student of his own craft.

Mastery did not make him less curious. It made him more attentive.

The Difference Between Access and Knowing

I recently listened to a conversation between John Mark Comer and church historian Gerald Sittser about the difference between having access to information and actually knowing something.

Sittser used the image of our minds becoming like river deltas. Information spreads everywhere, but it remains shallow. What we also need, he argued, are canyons. Deep pathways carved through learning and repetition. Knowledge that has traveled the same route so many times that it becomes part of us.

A concert pianist cannot pause in the middle of a performance to learn the next passage. An athlete cannot stop the game to research how to respond to the defense. A surgeon cannot begin searching for instructions after the operation is underway.

At some point, the knowledge must be present before it is needed.

It must live in the person.

Sittser put it this way:

“Mobile phones do not nullify the importance of mastery.”

Gerald Sittser

I haven’t been able to stop thinking about that sentence.

Especially now.

What Happens to Mastery in the Age of AI?

We have access to something extraordinary.

Artificial intelligence can research a market, summarize thousands of words, analyze data, develop concepts, write copy, generate images, critique a strategy and give us fifty more ideas before we’ve finished our first cup of coffee.

I use it constantly. I believe marketers who refuse to engage with it are missing one of the most significant changes to our profession in decades.

I want the better tools.

I want the leverage.

I want to eliminate work that never needed a human being to spend three hours doing it in the first place.

But I don’t want access to all of that capability to make us less interested in becoming masters of our craft.

Because there is a difference between being able to produce marketing and knowing marketing.

AI can generate a campaign. A good marketer knows whether the campaign solves the right problem. It can create a customer persona, but a good marketer recognizes when that persona sounds plausible and still doesn’t resemble any customer the company has ever served.

It can produce fifty headlines in seconds. A good marketer recognizes the one sentence that tells the truth clearly enough to move someone.

It can generate a strategic plan. A good marketer knows what must happen first.

That kind of judgment doesn’t come from one prompt. It develops through years of sitting in customer interviews and noticing the phrase everyone repeats. It develops through campaigns that worked, campaigns that failed and the humility to understand the difference. It develops through learning the business, listening to sales conversations, studying human behavior, writing, editing, testing and doing it again.

It comes from caring enough about the work to let the work get into you.

Use the Tools. Master the Craft.

The goal is not to prove that we can do everything without AI.

Caitlin Clark doesn’t prove her mastery by refusing better shoes, game film or advances in training.

Jon Batiste doesn’t prove his artistry by refusing a beautifully made piano or new ways of making music. His mastery gives him more freedom with the instrument, not less.

Atul Gawande doesn’t prove his skill by rejecting technology in the operating room. He uses every tool available to him and still believes his own judgment is worth refining.

Masters use good tools.

But the tools are powerful because they are in trained hands.

That’s the opportunity in front of marketers. We can have access to extraordinary technology and a deep understanding of our craft. We can move faster without becoming shallower. We can produce more without losing our ability to discern what is worth producing. We can use AI to extend our thinking without asking it to replace our judgment.

And perhaps most importantly, we can keep learning.

We can be like Clark, practicing something so many times that when the moment arrives, we see the opening before everyone else does.

We can be like Batiste, learning the structure so deeply that it eventually gives us the freedom to improvise.

We can be like Gawande, accomplished enough to be called an expert and humble enough to invite someone into the room to show us what we still can’t see.

Because our clients do not simply need people who know how to generate marketing.

They need people who understand it.

They need marketers who can see the defense shifting before the opportunity closes. Who understand the fundamentals well enough to improvise when the play changes. Who can recognize when something is technically correct but lacks humanity. Who remain curious long after they have earned the right to call themselves experienced.

AI should absolutely be in our hands.

But good marketing must be in us.

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